FAQ

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?
We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

Do you accept returns?

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.


Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and Germany.
For shipping outside of these countries, please reach out to our customer support through contact us form.

How do I cancel my order?

If you wish to cancel your order, you can send an email or call customer support or we will cancel it unless it has already been dispatched.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family.
For more information, please refer to our referral program terms & conditions.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email.

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